Assistance Center
Information for hotel guests on site
Do you have any questions about your stay at Hotel Schlüssel? We can help you. If you can't find your answer below, there are two options: From Tuesday evening to Saturday evening, the team at Restaurant Schlüssel can answer your questions. At all other times, you can reach the reception of our partner hotel Beau Séjour on Haldenstrasse in Lucerne. The reception of the Beau Séjour is open daily from 8:00 a.m. to 11:00 p.m. (CET).
Phone: +41 41 410 11 33
For emergencies at night: +41 41 410 08 01 (from 11 p.m. CET)
Email: info@hotel-schluessel.swiss
If you contact us by phone, you can either use your own cell phone or the landline in the entrance area of Hotel Schlüssel.

